Frequently Asked Questions
Everything you need to know about shopping with Marie Claire Shoes.
What is your standard shipping policy?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their footwear sooner.
How do I ensure I choose the correct shoe size?
Each product page features a detailed size guide. Since Marie Claire Shoes are designed with international standards, we recommend measuring your foot length and comparing it to our chart for the perfect fit.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return unworn shoes in their original packaging within 30 days of delivery for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
Are your shoes made from genuine leather?
Quality is our priority. Most of our collections are crafted from premium genuine leather, though we also offer high-quality synthetic and vegan options as specified in the product descriptions.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.